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© 2018 - Terme di Firenze

by Fabersol srl  Italia - 59100 Prato - Via della Lastruccia, 5 - C.F./P.Iva/Reg. Imp. 02102480973 - R.E.A. n° 500973 CCIAA Prato

Design by Achrom

Terms of sale

Terms and conditions of sale, payments and shipments

By reading these pages, the end customer expressly agrees to observe and respect the conditions expressed. The end customer can use the site only for personal purposes, ie to browse the pages, to read and give us information, to watch and compare our products. Fabersol srl owns this site and all its content and does not allow or authorize the reproduction or alteration of the website www.termedifirenze.it. The material on the site is protected by Copyright. The offer and sale of products on our website www.termedifirenze.it are governed by these Conditions of Sale, valid for each proposal, order and confirmation of purchase order of products.

With the order confirmation the customer accepts the present conditions of sale.

Fabersol srl only sells quality products under the TermeDiFirenze brand.


Times and prices


Purchase mode. Before sending the purchase order, the customer is required to read the general conditions. The forwarding of the order implies their automatic acceptance. The customer purchases the product, whose characteristics are illustrated online in the relevant cards, at the price indicated and to which are added shipping costs as reported on the website. Before confirming the purchase order, the unit cost of each selected product will be summarized, the total cost in case of purchase of several products, the cost of additional expenses based on the type of payment selected and the amount of shipping costs. Once the purchase order is confirmed, the customer will receive an e-mail confirming the receipt and acceptance of the order, containing all the information on the products purchased, the detailed indication of the price, shipping costs, applicable taxes and means of payment. By sending the confirmation email, the purchase contract is concluded and formalized. TermeDiFirenze.it reserves the right not to accept or process orders that are incomplete or missing fundamental data.


Times and methods of delivery. TermeDiFirenze.it will deliver the products selected and ordered by the customer in the manner referred to in the previous article through the main couriers chosen and highlighted. Delivery times, according to the provisions of art. 6 of Legislative Decree no. 206/2005, are on average 3 days and do not exceed 30 days from the day following the order transmission date. The invoice will be issued to the customer in the package sent, using the data entered by the customer during registration to the website. To this end we recommend entering your Tax Code. The sale can also be sent with a receipt without the necessary fiscal data.


Prices and details of the products. All sales prices of the Products on the website are expressed in Euro and include VAT and all other taxes. Any promotions are to be considered valid only for the online store. The prices applied are those indicated on the Website at the time of the purchase order by the Customer. The prices of products published from time to time cancel and replace the previous ones and are subject to the actual availability of the products. The images of the products are for illustrative purposes only.


Methods of payment, transport and delivery


Payments. Advance Bank Transfer: the customer can make the transfer to the current account in the name of Fabersol srl. The bank details will be sent to you by e-mail once the order has been submitted. The goods will be sent after receipt of the transfer by Fabersol srl, owner of the TermeDiFirenze brand. In the reason for the transfer, in order to speed up the tracking of payment and order fulfillment, please indicate the order number that has been communicated via email. Please send the transfer within 3 days from the order or the same will be canceled. There is no surcharge.


Paypal-Credit Card: the customer can make the payment through the Paypal circuit, using their personal Paypal account or choosing not to register with the Paypal service. In the event that the payment is not made within 2 days from the date of the order, unless otherwise agreed between the customer and TermeDiFirenze, the order will be canceled without notice. By using the card payment system provided by Paypal in this online store, all your credit card details will be sent through a secure server that uses a system with the best security standards to manage sensitive information online. The seller will never have access to the customer's credit card information, but will be able to handle only that information (name, surname, address) necessary for shipping the product to the delivery address. For more information visit www.paypal.com.

Transport. The goods travel on behalf and at the risk of the buyer: TermeDiFirenze will not be responsible for any delays or damage caused by transport. In the event that the package arrives visibly damaged, withdraw the package by signing with reserve, otherwise it will not be possible to request a refund. In the event of a refusal of the package, TermeDiFirenze may request the customer the full amount of shipping costs and the cost incurred for the return to the sender of the package. The delivery terms indicated by TermeDiFirenze.it refer to the products in stock and are not binding as they can be modified by TermeDiFirenze in case of actual needs. TermeDiFirenze reserves the right to make the delivery of products related to the same order in multiple deliveries without additional charges to the customer. Special terms and conditions of delivery must be agreed in advance by e-mail or by telephone between the customer and TermeDiFirenze and accepted by both parties. Any special offers or promotions offered by TermeDiFirenze are valid until the expiry of the same or until the products subject to the promotion have been exhausted.


Shipments. For shipments in Italy of TermeDiFirenze products a contribution of € 5.90 including VAT is required for orders up to € 49.00. From € 49.01 onwards shipping costs are free. The promotion is valid only for purchases in Italy.


For shipments to Europe, costs vary between countries, ranging from € 10.00 to € 30.00. Free shipping for orders over € 180.00. This value is subject to discount in certain periods.

For Extra-EU shipments the costs are to be determined according to the country.


Shipping costs include packing and postage charges. We recommend grouping the items in one order. We can not group two separate orders executed separately and shipping costs will be applied to each one of them. The boxes are reasonably sized and your items are well protected.


Our certifications


In TermeDiFirenze we use, for our preparations, officinal herbs and natural active ingredients mainly originating in Tuscany, using plants from strictly controlled biological cultivations.


At the entrance of raw materials in the factory, strictly defined procedures are applied to both the basic ingredients for the preparation of the products and to the packaging materials: ascertained the origin of the goods from the accredited suppliers (ie previously selected and checked) and examined the relative certifications, sample checks are carried out to verify the quality and correspondence to specifications.

In the TermeDiFirenze laboratories, the synergy between natural cosmetic experience and the most advanced scientific-technological experimentation generates safe, effective, innovative products, respecting nature.

The company boasts certifications in the fields of natural production, ecobiocosmetics, respect for the environment and protection of animals, with protocols from the best laboratories of analysis.


Right of withdrawal


If for any reason the customer is not satisfied with an order, the product can be returned within 14 days for an exchange of goods or for a refund.


For more information see the Shipping and Returns section


Fabersol srl reserves the right to refuse unauthorized returns. If it decides to accept unauthorized returns, it will subtract 10% of the amount of the refund due.