Shipping and returns
Purchases made on the site of Terme Di Firenze are governed by Italian law on mail order sales. If you have made a mistake in your order and received an item that you did not want, or you still feel satisfied with the purchase, you have 14 working days from the date of delivery to exercise the right of withdrawal, or the possibility to return the product and be reimbursed for the expense. To exercise the right of withdrawal, send back the package within 14 days of receipt of goods. We will accept without hesitation the return of any item, provided it is in good condition, reflecting the entire amount.
The shipment will be at your charge as required by law. Include in the return shipping package, which must be correctly packaged, a copy of the delivery note (or invoice, when requested) and send it to:
Terme Di Firenze c/o Fabersol srl
Via della Lastruccia 5
59100 Prato (PO) - ITALIA
For shipping, we recommend that you use an insured mail system and under no circumstances mark it; please note that items delivered to an address other than the one above will not be taken into account.
If you receive damaged goods, please let us know within 5 working days via email (email@example.com) quoting "damaged articles" in the subject of the e-mail.